Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Introduction to Manage Works

Manage Works is an Enterprise add-on module that lets you create and manage Work Orders directly from reports submitted through Snap Send Solve, helping you close the loop with your community and bridge the gap between your office and field teams.

In this article:

What is Manage Works?

Manage Works turns a report into an actionable Work Order that can be scheduled, assigned to a Field Technician and tracked through to completion without leaving your Snap Send Solve workflow. Field teams can access key Work Order details through a dedicated app, complete the work and upload an after photo when the job is done for a Snapper to view.

 

Key terms

  • Work Order - a field job created from a report and assigned to a Field Technician
  • Field Technician - the person completing the work in the Solve App
  • Report Status - the status of the original community report
  • Work Order Status - the status of the work order itself

Note: Report Status and Work Order Status are tracked separately. Updating one does not automatically update the other.

Who is Manage Works for?

  • Solvers (schedulers, depot leads and admins) can manage and allocate Work Orders in the Portal
  • Field Technicians view and action their assigned jobs in the Solve App, available for iOS and Android
  • Snappers will be notified when a work order is done and see an After Photo of the completed job if provided by the Solver

 



Summary

Manage Works connects community reports to field work, giving Solvers a single place to schedule and track jobs, and technicians a simple way to manage their day. Next, learn how to create and edit a Work Order in the Portal.