--- title: Creating & editing Work Orders in the Portal description: Creating and Editing Work Orders in the Portal --- [Skip to content](https://www.support.snapsendsolve.com/creating-editing-work-orders-in-the-portal#main-content) [![Snap Send Solve](https://www.support.snapsendsolve.com/hs-fs/hubfs/logo.png?width=80&height=78&name=logo.png)](https://support.snapsendsolve.com?hsLang=en-au) Open main navigation Close main navigation - [Contact us](mailto:support@snapsendsolve.com) [Contact us](mailto:support@snapsendsolve.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Solver Support](https://www.support.snapsendsolve.com/?hsLang=en-au) 2. [Manage Works](https://www.support.snapsendsolve.com/manage-works?hsLang=en-au) 3. [Portal](https://www.support.snapsendsolve.com/manage-works?hsLang=en-au#portal) # Creating & editing Work Orders in the Portal ## Creating a Work Order turns a report into a field job you can assign to a technician, complete with checklists, photo requirements and notes. #### **In this article:** - [Creating a Work Order](https://www.support.snapsendsolve.com/creating-editing-work-orders-in-the-portal#C) - [Editing a Work Order](https://www.support.snapsendsolve.com/creating-editing-work-orders-in-the-portal#E) --- #### Creating a Work Order 1. Navigate to the **Reports** tab in the left hand navigation. 2. Click on a specific report and click on **Create Work Order**. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-3.png?width=670&height=311&name=image-png-3.png) 3. Assign a Work Order priority (low, medium or high) to classify the urgency & risk to the community. 4. Select the requirements for the job: a **pre-work checklist** and/or **post-work checklist**. After Photos are currently mandatory for each job. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-15-2026-03-50-04-1907-AM.png?width=487&height=911&name=image-png-Sep-15-2026-03-50-04-1907-AM.png) 5. Click **Next** and then assign a **technician.** The number of tasks that they currently have assigned to them will be shown to help you manage their capacity. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-15-2026-03-50-32-6924-AM.png?width=538&height=1007&name=image-png-Sep-15-2026-03-50-32-6924-AM.png) 6. Click **Next** and choose a **scheduled date**. Any jobs that a technician already has on a day will be indicated in orange. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-15-2026-03-51-20-0794-AM.png?width=583&height=1084&name=image-png-Sep-15-2026-03-51-20-0794-AM.png) 7. Click **Next** and review the Work Order’s details. 8. Toggle on/off **Snapper Timeline Updates**. These give Snappers more granular details about when a technician is travelling to a site, on site and conducting work. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-15-2026-03-51-50-8971-AM.png?width=569&height=1073&name=image-png-Sep-15-2026-03-51-50-8971-AM.png) 9. Leave a note for the technician with details about the work required. 10. Click **Create** and the Work Order will be created and ready to view by a technician in the **Solve** app. #### Editing a Work Order You can edit a Work Order as long as it isn't already **in progress** or **completed**. An in progress work order includes when the technician is travelling, on site or currently undertaking works. 1. Open the Work Order. 2. Click **Edit**. 3. Update the technician, date, checklists or notes as needed. 4. Click **Save** --- #### Summary You've created a Work Order, set its requirements and assigned it to a technician. 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