--- title: Sensitivity Flagging description: What is a flagged request? --- [Skip to content](https://www.support.snapsendsolve.com/what-is-sensitivity-flagging#main-content) [![Snap Send Solve](https://www.support.snapsendsolve.com/hs-fs/hubfs/logo.png?width=80&height=78&name=logo.png)](https://support.snapsendsolve.com?hsLang=en-au) Open main navigation Close main navigation - [Contact us](mailto:support@snapsendsolve.com) [Contact us](mailto:support@snapsendsolve.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Solver Support](https://www.support.snapsendsolve.com/?hsLang=en-au) 2. [Using the portal](https://www.support.snapsendsolve.com/using-the-portal?hsLang=en-au) # Sensitivity Flagging ## Protecting Snappers and Solvers Our AI-powered content moderation helps to automatically hide distressing or inappropriate content, ensuring a safer experience for both Snappers and Solvers. We’ve also introduced controls to help protect and assist the teams viewing and handling reports. For those users who do need to see the flagged content, they will have the ability to reveal the content when ready to view it. ### How Sensitivity Flagging Works When a report is submitted through the Snap Send Solve app, our AI moderation system automatically checks the content inputted by the Snapper — including **photos, report descriptions**, and **additional question responses**. **What gets flagged?** The moderation rules automatically identify and flag a broad range of sensitive content, including: - **Harmful or explicit material**: Violence, harassment, hate speech, or sexually explicit content. - **Sensitive topics**: Images of deceased animals, toilet waste, drugs, or profanity/swearing. - **Privacy & PII**: Personally Identifiable Information (such as full names, personal phone numbers, or private email addresses) and photos showing people’s faces in public feed views. - **Targeted harassment**: Aggressive or harsh criticism directed at specific Solvers, council workers, or organisations. ### Key Features & Solver Controls 1. Automatic Blurring & Content Hiding - Automatic Blurring: Photos containing sensitive or graphic material are blurred by default in the Portal to prevent unexpected exposure to distressing content. - Public Snap Feed Removal: Flagged reports are automatically hidden from the public Snap Feed. 2. Manual Controls & Overrides - Override Auto-Blur: If a report was flagged incorrectly (or if you’d simply prefer to have the report visible automatically to your field teams), you can adjust this manually. - Custom Blurring & Feed Controls: If the AI misses a sensitive item, authorised users can manually blur content or hide the report from the public Snap Feed. - Transparency: View clear indicators explaining why a report was flagged by the AI system. ### Feature Access Admin Users at Enterprise Solvers will be able to manage Snap Feed visibility and customise default blurring settings for their team, and override AI moderation decisions. Standard Users will benefit from automatic content blurring and see explanations for AI content moderation flagging. ### How to View and Manage Flagged Content in the Portal If you are an Enterprise Portal user, sensitivity flags appear in two main locations: 1. Reports List: Look for the "**Flag for Solvers"** and **"Hide from Snap Feed"** columns. (If this column is hidden, click the Settings cog above the list and enable it in the column display panel.) ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-16-2026-12-31-27-9082-AM.png?width=670&height=380&name=image-png-Sep-16-2026-12-31-27-9082-AM.png) 2. Report Details Page: View the **Sensitivity flag** field to see the flag status and the reason behind the AI detection. ![](https://www.support.snapsendsolve.com/hs-fs/hubfs/image-png-Sep-16-2026-12-31-38-5129-AM.png?width=670&height=380&name=image-png-Sep-16-2026-12-31-38-5129-AM.png) *Note: Even when a report is flagged and hidden from the public Snap Feed, it remains fully accessible to your team in the Portal so you can action and resolve the issue without delay.* ### A note about sensitivity flagging Sensitivity flagging uses AI which can sometimes be incorrect or misleading. While it helps filter content at scale, it’s not perfect. Some requests may be flagged incorrectly, and others may not be caught. Snap Send Solve run regular reviews to make sure sensitive content doesn’t appear publicly in the Snap Feed. --- **Need more help?** Get support from our team by emailing us at [support@snapsendsolve.com](mailto:support@snapsendsolve.com) or sending us a message.  - [About Snap Send Solve](https://www.support.snapsendsolve.com/about-snap-send-solve?hsLang=en-au) - [Using the portal](https://www.support.snapsendsolve.com/using-the-portal?hsLang=en-au) - [Incident customisation](https://www.support.snapsendsolve.com/incident-customisation?hsLang=en-au) - [Developer documentation](https://www.support.snapsendsolve.com/developer-documentation?hsLang=en-au#main-content) - [API](https://www.support.snapsendsolve.com/developer-documentation?hsLang=en-au#api) - [Webhook](https://www.support.snapsendsolve.com/developer-documentation?hsLang=en-au#webhook) - [Solver Portal Training](https://www.support.snapsendsolve.com/solver-portal-training?hsLang=en-au) - [Manage Works](https://www.support.snapsendsolve.com/manage-works?hsLang=en-au#main-content) - [Portal](https://www.support.snapsendsolve.com/manage-works?hsLang=en-au#portal) - [Solve App](https://www.support.snapsendsolve.com/manage-works?hsLang=en-au#solve-app) - [Snapper Support](https://help.snapsendsolve.com/) - [Privacy Policy](https://www.snapsendsolve.com/privacy-policy) - [Terms of Use](https://www.snapsendsolve.com/terms-of-use) - [AI Transparency Statement](https://www.snapsendsolve.com/ai-transparency-statement) - [Trust Centre](https://trust.snapsendsolve.com/) - [Service Status](https://snapsendsolve.statuspage.io/) [![Snap Send Solve](https://www.support.snapsendsolve.com/hs-fs/hubfs/Property%201=Primary%2c%20Property%202=White.png?width=80&height=78&name=Property%201=Primary%2c%20Property%202=White.png "Snap Send Solve")](https://www.support.snapsendsolve.com/?hsLang=en-au) [mailto:support@snapsendsolve.com](mailto:support@snapsendsolve.com) Copyright © 2026, Snap Send Solve