Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Starting & completing Work Orders

Once you're on the job, the Solve App walks you through updating the Work Order’s status, completing checklists and closing it out.

In this article:

Updating status as you go

Move the Work Order through its stages as you progress:

  1. Travelling - tap to let the office know you're on your way.
  2. On Site - tap when you arrive.
  3. Underway - tap once you start the work.
  4. Completed - tap once the job is finished.

Completing each step as and when you do it rather than all at once helps your depot understand the current status of the Work Order and how long each step takes to better plan in the future.

Completing checklists and photos

  1. Complete the pre-work checklist before starting, if required.
  2. Complete the post-work checklist after finishing, if required.
  3. Attach the required after photo and add any job notes before marking the job complete.

Requesting a reschedule or reporting an issue

  1. Tap the 3-dot menu on the Work Order.
  2. Select Request Reschedule or Unable to Complete, depending on the situation.
  3. Provide a reason for the reschedule or the job not being able to be completed and status will be sent back to the depot.

Note: Work Orders with these statuses can be reattempted when required.

Summary

You now know how to move a Work Order through its stages, complete the required checklists and photos and flag a job that can't be completed as planned.