Snap Send Solve determines where a report is sent based on the location and incident type entered by the Snapper. Occasionally, you may receive a report that’s been sent to the wrong place. If this happens, you can use the Portal to reassign the report to a different Solver.
To reassign a report:
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Ensure you have verified your email when opening a report.
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Click on the edit button next to Status and reassign in the Report Details section.
- Select Reassign.
- Click on the drop-down list underneath Reassign to. Select the correct organisation from the list.
- Click Update. If you can’t find the organisation you want to send the report, please email us at support@snapsendsolve.com.
- The Message to the new Solver field must be filled in with a short description on why the report is being reassigned.
Learn more about how a Solver can message Snapper
Click Reassign. - The Snapper will get an update on the Snapper's report Timeline in the Snap Send Solve app. In addition, a they may also receive an email, message notification, or both, depending on their chosen Notification preferences.
8. The new Solver will receive a copy of the original report, with a new Snap ID. We will not share any internal notes, reference numbers, or Snapper messages that you have added to the original report.
Need more help? Get support from our team by emailing us at support@snapsendsolve.com or sending us a message.