Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Getting started with the Solve app

The Solve app is where Field Technicians view and action the Work Orders assigned to them, from anywhere on the job.

In this article:


Downloading the app

Download the Solve app from the iOS App Store or Google Play, depending on your device.

Signing in

  1. Open the Solve App.

  2. Sign in with your Snap Send Solve portal account, or via Single Sign On (SSO) by tapping Sign in with Microsoft if your organisation has it configured.

  3. If you are signing in using a Microsoft account, you will need to install the

    Microsoft Authenticator app to authenticate your login.

Note: Reach out to your Customer Success Manager if you would like SSO to be set up for your organisation.

Overview of the app

The app has three main pages:

  • Home - This page displays any open Work Orders that need to be completed today as well as a count of an work orders that were completed for the current day.
  • My Work Orders - The full list of jobs assigned to you with the ability to view & sort the jobs in list view or view them on a map.
  • Account - Access your profile and app settings.

Working offline

The Solve app supports offline use. Work Orders are automatically downloaded when you are online and ready for you when you lose connectivity. Actions taken on Work Orders without connectivity are saved and synced automatically once you're back online.

Summary

You've downloaded and signed in to the Solve app, and know your way around Home, My Work Orders and Account. Next, take a closer look at your home screen.