--- title: Adding Additional Questions description: Adding Additional Questions --- [Skip to content](https://www.support.snapsendsolve.com/adding-additional-questions#main-content) [![Snap Send Solve](https://www.support.snapsendsolve.com/hs-fs/hubfs/logo.png?width=80&height=78&name=logo.png)](https://support.snapsendsolve.com?hsLang=en-au) Open main navigation Close main navigation - [Contact us](mailto:support@snapsendsolve.com) [Contact us](mailto:support@snapsendsolve.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Solver Support](https://www.support.snapsendsolve.com/?hsLang=en-au) 2. [Incident customisation](https://www.support.snapsendsolve.com/incident-customisation?hsLang=en-au) # Adding Additional Questions ## How to add additional questions to the report flow Adding additional questions For certain incident types, you may want to collect additional information with each report. Ensuring you receive the right information can help improve first point resolution, reduce handling time and create a positive customer experience. You can add up to **5 additional questions** to an incident type. Additional questions can have the following answer types: - Free text - Checkbox - Drop down - single select - Drop down - multi select The **Add a description** box will still appear even when additional questions are added. [![](https://www.support.snapsendsolve.com/hubfs/Knowledge%20Base%20Import/Screenshot_2024-05-31_at_9_31_40_am.png)](https://downloads.intercomcdn.com/i/o/1067183606/382d687dc6797ed30f87d904/Screenshot_2024-05-31_at_9_31_40_am.png?expires=1771983900&signature=19c0c68260b3de225bb1cda3d2d2b043185c12985c1bdc32d020c1e0512c283b&req=dSAhEch2nodfX%2FMW1HO4zTFokt6FbWWPPsC4So2sfmtLKbsbuN17dufgPJt1%0AQ3GQtprYx49zVTpDAZ4%3D%0A) ### Adding additional questions [![](https://www.support.snapsendsolve.com/hubfs/Knowledge%20Base%20Import/Untitled-1.png)](https://downloads.intercomcdn.com/i/o/1067184022/4bdd465706762e4158347372/Untitled.png?expires=1771983900&signature=8b0d5780fb3ccfd565db0d6c4ac68c9e269c9ad1fa84df83553854a4c47bfbcd&req=dSAhEch2mYFdW%2FMW1HO4zaQPtRibvw9izpfGNtO1%2BZBeikf80QeF2RvYw4j3%0AH4JPA%2FaoTKPgCHiRFOk%3D%0A) ### Question title Give the question an easy-to-understand title. The title can have a maximum of **100 characters**. ### **Format** This sets the answer type. Depending on the selection you make here, additional options might be shown. ### Response options If **Drop down: single select** and **Drop down: multiple select** is chosen, you need to add the answer options that will appear in the app or web form. Click the **Add response option** text to add a new option. You can add a maximum of **20 response options.** The character limit for each response option for each one is **75 characters**. ### Mandatory field Use this setting to make responding to the question **Mandatory** or **Not mandatory** for the Snapper. ### **Enabled** You can enable or disable a question by changing the toggle to **On** or **Off**. ### Working with multiple additional questions If you set up multiple additional questions, you can manage them with these buttons. The order of the questions can be changed by clicking the **up** and **down** arrows. ### Deleting additional questions Click the **bin** button to a delete a question. Deleted questions can’t be recovered. [![](https://www.support.snapsendsolve.com/hubfs/Knowledge%20Base%20Import/image+(1).png)](https://downloads.intercomcdn.com/i/o/1067208585/400332f0c344cff1fcbcc7c9/image+%281%29.png?expires=1771983900&signature=6b2cf389443e314d013d4aff406dfcd2faae419982435ad3ba504b58237987fd&req=dSAhEct%2BlYRXXPMW1HO4zaODE6LGArRRIZbFw%2Bd9HVzgbsVNf2z6Rk1KvTv3%0A98r9WvVjzVrd15aS7ss%3D%0A) ---   Need more help? 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